Privacy Policy

Instu Store is a trading name of Chaffinch Student (UK) Limited. Where this policy uses the term “we, us or our” this refers to Chaffinch Student (UK) Limited T/A Instu Store.

This privacy policy sets out how Chaffinch Student (UK) Limited uses and protects any information provided to Chaffinch Student (UK) Limited when using this website.

Chaffinch Student (UK) Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, it will only be used under the terms set out by this privacy policy.

Chaffinch Student (UK) Limited reserves the right to make amendments to any part of this policy by updating the information contained in this page. You should check this page regularly to keep updated of any changes. This policy is effective from 1July 2012.

The Data Controller for all information gathered on this website and throughout the course of business is;

Chaffinch Student (UK) Limited, Unit 5, North Staffs Business Park, Innovation Way, Stoke-on-Trent, ST6 4BF. Telephone: 0800 298 2624. Email Address: [email protected]

We may collect the following information:

• Name and job title (if applicable)
• Contact information including email address and telephone number
• Demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

Chaffinch Student (UK) Limited requires this information to understand your needs and provide improved services. We require the information for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Processing the data collected from you is necessary in order for Chaffinch Student (UK) Limited to carry out its legitimate interest of providing student services and selling products. This includes the requirements for Chaffinch Student (UK) Limited to process your data for the purposes of;

• Intra-group transfer for your data for administrative purposes
• Market research puroposes, including transferring your data to selected third-party data-processors for the purposes of improving products and services, business development and operational purposes.
• Direct marketing activities via post, email or phone to make you aware of new products, special offers or other information we think you may find interesting.

Chaffinch Student (UK) Limited is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

A cookie is file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to your requirements. The web application can tailor its operations to suit your requirements, likes and dislikes by gathering and maintaining information about your preferences.

Cookies help us provide you with a better website and service, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Using traffic log cookies we may identify which pages you are using. This helps us to analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for analytical purposes, after which your information is removed from our system.

You can choose to accept or decline cookies at any time. Most web browsers automatically accept cookies, however by modifying your browser settings you may decline to use cookies. You will also be asked upon first visiting the Chaffinch Student website whether you consent to the use of cookies. You may accept or decline. Please be aware that declining may prevent you from taking full advantage of the website.

Our website may contain links to other websites of interest. Once you have used these links to leave our site, Chaffinch Student (UK) Limited accepts no responsibility for any content contained on these external websites. Therefore, we cannot be responsible for the protection and privacy of any information you may provide whilst visiting such sites as these sites are not governed by our Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.

You may choose to restrict the collection or use of your personal information in a number of ways. These include:

• if you are required to fill in a form on the website, you may click the box to indicate that you do not wish us to use your information for direct marketing activity.
• if you have previously agreed to us using your personal information for direct marketing purposes and you wish to amend or re-confirm your preferences, please contact [email protected].

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A fee will be applicable to provide this information. If you would like a copy of the information held on you please write to Chaffinch Student (UK) Limited, Unit 5, North Staffs Business Park, Innovation Way, Stoke-on-Trent, ST6 4BF.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.